Return & Exchange Policy
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We provide all details carefully to ensure your satisfaction with your order, including size measurements, fabric information, and other relevant details to help you make the best choice. However, if you wish to return a product, it must be unused and in its original packaging, and you can return it within 14 days from the date of delivery.
You can complete your return or exchange via Yurtiçi Cargo by filling in the required information in the request form included in your package. Please ensure your package is secure and waterproof, as it remains your responsibility until it reaches us.
• The cost of the cargo sent by DEQ is covered by the institution. The cost of the cargo sent for return or exchange is covered by the sender.• Returns are not accepted for the orders placed from the Sale collection. Model and size exchanges can be made.
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To process a return, the products must be unused and have their original tags intact. Unfortunately, returns cannot be accepted if these conditions are not met.• Returns are not accepted for the orders placed from the Sale collection. Model and size exchanges can be made.
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Exchanges are available for different models or sizes. The product must be unused and in its original packaging. You can complete your exchange via Yurtiçi Cargo using the form included in your package. The shipping cost for exchanges is covered by the sender.
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The cost of the cargo sent by DEQ is covered by the institution. The cost of the cargo sent for return or exchange is covered by the sender.
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You can return the products in your order within 14 days from the date of delivery.